Welcome to Hizem Pharma. By accessing and using our website, you agree to be bound by these Terms of Service. Please read these terms carefully before making any purchase or using our services.
1. Acceptance of Terms
By accessing and using Hizem Pharma's website and services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.
2. User Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Not be prohibited from using our services under applicable laws
- Provide accurate and complete information during registration
For prescription medications, valid prescriptions from licensed healthcare professionals are required.
3. Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate these terms or provide false information.
4. Product Information and Availability
Product Descriptions
We strive to provide accurate product descriptions, images, and pricing. However:
- Product images are for illustration purposes and may differ slightly from actual items
- Colors may vary due to screen settings
- We do not warrant that product descriptions are error-free
- We reserve the right to correct any errors or inaccuracies
Availability
- Product availability is subject to change without notice
- We reserve the right to limit quantities purchased
- Out-of-stock items may be substituted with equivalent products with your consent
- We may discontinue products at any time
5. Orders and Payment
Order Placement
When you place an order:
- You are making an offer to purchase the products
- Order confirmation does not constitute acceptance
- We reserve the right to accept or decline orders
- Orders are subject to product availability
Payment Terms
- Cash on Delivery (COD): Currently, we only accept cash on delivery payments
- Payment is due upon product delivery
- Exact change is appreciated but not required
- Prices are in local currency and include applicable taxes
- We reserve the right to cancel orders if payment is refused
Pricing
- All prices are subject to change without notice
- Prices shown are final and include all applicable taxes
- We are not responsible for pricing errors
- In case of pricing errors, we will contact you before processing
6. Shipping and Delivery
Our shipping policies include:
- Delivery times are estimates and not guaranteed
- Shipping fees are calculated based on location and order value
- You must provide accurate delivery information
- Risk of loss passes to you upon delivery
- Signature may be required for certain products
- Failed delivery attempts may result in order cancellation
See our Refund Policy for information about returns and refunds.
7. Product Use and Safety
When using our products:
- Read all product labels and instructions carefully
- Follow dosage instructions for medications
- Check expiration dates before use
- Store products according to instructions
- Consult healthcare professionals for medical advice
- Report adverse reactions immediately
- Do not use products if seals are broken
Medical Disclaimer: Our products and information are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional.
8. Prohibited Uses
You may not use our website or services to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Transmit harmful code or malware
- Engage in fraudulent activities
- Harass or abuse other users or staff
- Submit false or misleading information
- Resell products without authorization
- Use automated systems to access the website (bots, scrapers)
- Attempt to gain unauthorized access to our systems
9. Intellectual Property
All content on our website, including but not limited to:
- Text, graphics, logos, and images
- Software and source code
- Product names and descriptions
- Trademarks and service marks
Are the property of Hizem Pharma or our licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
10. User Content and Reviews
When you submit reviews, comments, or other content:
- You grant us a perpetual, royalty-free license to use your content
- You affirm that you own the rights to the content
- Content must not violate any laws or third-party rights
- Content must not contain offensive or inappropriate material
- We reserve the right to remove or modify any content
- We are not responsible for user-generated content
11. Disclaimer of Warranties
Our website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free service
- Accuracy or reliability of information
We do not warrant that our website will meet your requirements or that defects will be corrected.
12. Limitation of Liability
To the fullest extent permitted by law, Hizem Pharma shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages arising from product use or inability to use
- Damages exceeding the amount paid for the product
- Issues arising from third-party services or delivery
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Hizem Pharma, its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms of Service
- Your violation of any law or rights of a third party
- Your use of products or services
- Content you submit or post
14. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for:
- Violation of these Terms of Service
- Fraudulent or illegal activities
- Requests by law enforcement
- Extended inactivity
- Any reason at our sole discretion
Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive.
15. Governing Law and Disputes
These Terms of Service are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Any disputes arising from these terms or your use of our services shall be resolved through:
- Good faith negotiation
- Mediation if negotiation fails
- Arbitration or court proceedings in [Your Jurisdiction]
You agree to submit to the jurisdiction of courts in [Your Jurisdiction].
16. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
17. Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Hizem Pharma regarding the use of our services.
18. Contact Information
For questions about these Terms of Service, please contact us: